These terms and conditions apply to all services and support provided by Social Shop Limited (“we, “us”, “our” and “the Company”) to the Buyer (“You”). Collectively the Company and the Buyer are called “the parties”.  By accepting a quotation and/or engaging Social Shop Limited in any capacity you agree to be bound by the these terms and conditions.

1. Priority:

These terms and conditions take priority over any other terms and conditions exchanged between the parties. These terms and conditions take priority over other any other terms and conditions despite the fact that those terms and conditions may have a clause giving them priority over any other document or form.

2. Privity:

This agreement is entered into between us and you. Only the parties have any rights in terms of this agreement and the rights to enforce it.

3. Commencement:

This agreement comes into force on the earliest occurring of, the acceptance of a quote issued by us, or, when we start providing products and services.

4. License:

We grant you a non-exclusive license to use the products that you have asked us to create for you.

5. Payment and currency:

5.1  All prices quoted for or charged by us are in New Zealand Dollars.

5.2  Where you are based outside of New Zealand or we have agreed that you pay in foreign currency, you agree that the exchange rate for any other currency to the New Zealand Dollar will be the rate at 4:00 p.m. New Zealand time on the day before any payment is due.

5.3  We will invoice you for any products and services and payment will be due as detailed in your quotation. In the event this is not specified in your quotation, then you will be invoiced before the end of the month and payment will be due on or before the 20th calendar date of the month following that in which we have invoiced you.

5.4  You agree with us that time is of the essence when it comes to the payment of any sum owing to us and that we will charge interest at the rate of 15% per annum to accrue each day until full payment is received.

5.5 All pricing & is subject to Goods and Services Tax. 

6. Consumer Guarantees Act 1993:

6.1  Where you have requested our products and services for business or commercial use, you agree to contract out of the Consumer Guarantees Act 1993. 

6.2  In situations where the Consumer Guarantees Act 1993 is found to apply, our liability or obligations are limited to the remedies in that act.

7. Warranties:

7.1  You warrant that:

a) During the existence of this agreement any computer or server under your control or used by you in connection with the products and services this agreement, is equipped with functioning software to prevent cyber-attacks, denial of service attacks and hacking and that this software is the IT industry usage and practice would consider to be industrial standard.

b) During the term of this agreement you will safeguard logon details and access to our products from unauthorised use or malicious use by anyone connected to you.

c) You will not post any content on  the internet or social media that is defamatory, vilifies us or any person or group of persons based on gender, status or belief or that is offensive to a reasonable person.

d) You will not post any content on the internet or social media that furthers the aims, philosophy or ideology of any person classified as a terrorist or any group or entity defined as a terror group under New Zealand Law or any International convention that applies to this agreement. 

e) You will not provide to us or post pirated material on the internet or social media or the hyperlink to any pirated material.

f) Where we provide products on social media, that you will comply with the terms and conditions stipulated by the service provider or owner of the service.

7.2  We warrant that:

a) We will repair or rectify any product or service if we receive notice of the defect within 7 days of the product or service being provided.

b) Our computers and servers have IT industry standard protection to protect data, to prevent cyber-attacks, denial of service attacks and hacking.

8. Moderation of online comments and social media:

8.1  Where we create and maintain a product that allows for online comments or where we create maintain a social media page or portal for you, we retain the right to moderate comments including the right to remove comments and posts that that are defamatory, that vilify any person or group of persons based on gender, status or belief or that is offensive to a reasonable person or are unlawful under New Zealand and International Law.

8.2  You agree not to claim against on account of this practice.

9. Ownership and copyright:

9.1  Where we have given you a license to use our products or content created for you this license is valid only for the term of your engagement with us. 

9.2  We retain the copyright and ownership of all products including the design, content, filming, photography, architecture and source code used in the product and it cannot be copied or replicated without our permission.

9.3  Content and products we create for a specific platform may only be used on this platform. For example if we create content for a Facebook campaign this can only be used on Facebook for the duration of the campaign and cannot be used for television or print advertising or any future campaigns.

9.4  If it is stipulated in your quotation that ownership of a product will be transferred to you, the ownership of the product remains with us until payment is received in full. Once payment is received the ownership and risk will be transferred to you subject to our rights set out in clause 9.3.

9.5  Where we have created a product or content that we have licensed to you and which we will manage, the ownership of this remains with us.

9.6  Where we have created a product or content for you, you agree that we can use this for our own promotional purposes.

9.7  You will be liable for penalties for breach of copyright and unauthorised use of products created for you. The penalties will be determined by us from time to time and will include but are not limited to:

a) Our standard rate for creating content for that media or engaging our services for the time that the unauthorized use occurred,

b) All legal and collection costs incurred in relation to the breach.

c) Further damages that may be awarded in respect to the breach

10.  Indemnities:

10.1  You agree to indemnify us for any civil claim that results from you or someone connected with you using our product to publish any material that is defamatory, vilifies any person or group of persons based on gender, status or belief or that is offensive to a reasonable person or which is pirated material or which breaches any New Zealand or International Law on terrorism.

10.2  You agree to indemnify us against any civil claim from that results from you or someone connected with you breaching the terms and conditions of set by the owner or provider of any social media site or portal.

10.3  You agree that we are not liable for any loss or damage resulting from a cyber-attack or denial of service attack or hacking of a social media service provider or a provider we use for website-hosting.

10.4  You agree that cyber-attacks, denial of service attacks and hacking can occur before the alerts and electronic countermeasures are available and so you also agree that we are not liable for any loss or damage resulting from a cyber-attack or denial of service attack or hacking of our own computers and servers when we could not have anticipated this or upgraded our protective countermeasures in time.

11. Severance:

If any term in this agreement is held to be invalid the parties agree that the clause can be severed from the agreement and that the remaining provisions of the agreement remain binding and enforceable.

12. Waiver and indulgence:

We have the right to waive any term that benefits us in this agreement. Where we provide a waiver or an indulgence it is only for that single instance and is not given on an ongoing basis.

13. Termination of this agreement:

13.1  Clauses ‎9.1 to 9.6 continue to apply after this agreement is terminated or otherwise comes to an end.

13.2  Where we provide products and maintain them on an ongoing basis (full management and/or ongoing monthly services) this agreement can be terminated by either party on 3 months’ notice.

13.3  You agree that we have the right to terminate the agreement if any of the material terms and conditions in this agreement are breached. You also agree that where we terminate this agreement for breach, that we can take any product offline, and that you will not claim against us for this practice.

13.4  This agreement also terminates when a natural person is adjudicated bankrupt or where any juristic person or entity is put into liquidation, has receivers appointed or is put into administration. In the event that a limited liability company is put into liquidation the director or former director/s remain personally liable for any outstanding debt owed to us.

14. Choice of law and legal proceedings:

14.1  The Parties agree that the Laws of New Zealand apply to this agreement.

14.2  The High Court in Auckland and the District Court in Pukekohe are the Courts having jurisdiction over this agreement, provided that the Company can choose to begin proceedings in another jurisdiction closer to the Buyer if that is suitable.

14.3  If we need to employ a collections agency, you agree to meet their fee for recovering payment. If it is necessary to initiate legal proceedings you agree to pay our legal costs on a full indemnity basis. 

15. Guarantee:

15.1  Where the buyer is a company, partnership or trust, the director, partners and/or trustees assume personal responsibility for the terms and conditions contained herein and personally guarantee all payments due to us as stipulated in the quotation.

16. Definitions:

Unless the context specifically indicates otherwise:

“Cyber-attack” is an attack by a person or persons that is intended to damage, destroy, disable a computer or to steal confidential or private data;

“Hacker” includes a person involved in hacking or a data packet designed to aid a person involved hacking to carry out his, her or its objective; 

“Hacking” includes the unauthorised intrusion into a computer, computer server, website, social media account with the intention to capture of data that would normally or legally be considered private, destroy equipment or cause serious damage to the thing in question; 

“Juristic person or entity” includes a charitable trust incorporated as a board, company, firm, incorporated society, partnership, sole trader, trust, an entity created by statute;

“Pirated content” includes digital pictures in any format, captured video frame pictures and video content in any format that has been produced or reproduced without the consent of the original creator or the legal owner of the original material;

“Product” includes all content, photography, filming, campaign plan, database design, code or architecture; digital media; website design or architecture, and computer source code;

“Social media” includes everything on the internet including any digital platform, digital service or online portal where an individual member can post any message, status update or exchange information with any other individual or all members of the service in a continuous data-stream;

“Social media post” includes the sharing or the repeating of a social media post posted by another person;

“Troll”, “trolls” and “trolling” includes a person or an AI bot that leaves social media posts that are abusive or breach objective standards of decency, are illegal, unlawful or defamatory, or incite hatred against a person or group of persons because of gender, race or belief or which would be offensive to a reasonable person.